Troubleshooting Internet Information Services

Troubleshooting Internet Information Services
If users are experiencing problems connecting to the default Web site, to the
default FTP site, or to a new virtual directory that you have created, you can
follow the steps listed in the next few sections to attempt to rectify the problem(s).
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Internet Web Site
To isolate problems that may be preventing users from connecting to the Internet
Web site:
➤ Check that the Web server contains HTML files in the drive_letter:\inetpub\
wwwroot folder.
➤ Attempt to connect to the Web server’s home directory using a browser on a
computer that has a live connection to the Internet. Your Web site must have a
public IP address that is registered with the InterNIC, and that public IP address
must be registered with the Internet’s DNS servers. For example, if your registered
domain name is QuePublishing.com and you want to view a virtual directory
on that Web site named “aboutus”, you would type “www.
QuePublishing.com/aboutus” in the Address line of your Web browser. The Web
page that you requested should appear within your Web browser’s window.
Intranet Web Site
To isolate problems that may be preventing users from connecting to an intranet
Web site:
➤ Check that the Web server and the client computers have active network
connections.
➤ Verify that a Windows Internet Naming Service (WINS) and/or DNS server
is available and functioning on your network for computer name to IP address
name resolution.
➤ Go to a client computer, launch a Web browser, and type in a valid URL for
the Web server computer. Intranet URLs can take the format of http://
computer_name/home_page_name.htm or http://computer_name/
virtual_directory_alias_name. Examples of this syntax are http://computer1/
myhomepage.htm and http://computer1/myvirtualdirectory.